Frequently Asked Questions

How can I contact pH Prescription, LLC?

You can call us at (888) 728-2783 or email us at

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

We work to expedite your order as soon as we receive it. We believe in customer service and we value your purchase from our company. We take every measure to insure a fast and prompt service delivery to you by the best shipping means possible.

How are products delivered to me?

We ship UPS, FedEx, USPS, and Freight Loads are R & L Carriers. We can also ship to you with your UPS or FedEx accounts. If you are trying to estimate when a package will be delivered……..

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund.
2. Mail your returned item to:
        pH Prescription LLC
        Returns Department
        3210 SW 42nd Ave
        Palm City, Florida 34990
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

  • Some items can not be returned if they are opened.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your item is in like new condition, you may exchange your item for a different type or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.